Telnyx incident

Wireless - SIM Registration and eSIM Purchase Failures for Bulk Orders

Minor Resolved

Telnyx experienced a minor incident on July 6, 2026, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 03:57 PM UTC
Resolved
Jul 09, 2026, 03:49 PM UTC
Duration
2d 23h
Detected by Pingoru
Jul 06, 2026, 03:57 PM UTC

Update timeline

  1. identified Jul 06, 2026, 03:57 PM UTC

    Customers are unable to register SIM cards or purchase eSIMs when ordering in quantities greater than 1. Single-quantity operations are unaffected. This affects all regions globally. We have identified an issue with our bulk provisioning API that is causing failures when registering SIM cards or purchasing eSIMs with a quantity greater than 1. This is a global issue affecting all regions. Customers can register SIM cards or purchase eSIMs individually (one at a time) while we work on a fix. Single-quantity operations are functioning normally. Next update: We expect a resolution by tomorrow, early morning UTC. We will provide an update as soon as the fix is deployed or by 09:00 UTC at the latest.

  2. monitoring Jul 06, 2026, 05:04 PM UTC

    A fix has been implemented and we're monitoring.

  3. resolved Jul 09, 2026, 03:49 PM UTC

    Issue has been resolved.