Telnyx incident

Programmable Video service outage

Critical Resolved

Telnyx experienced a critical incident on October 16, 2026, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 06:21 PM UTC
Resolved
Oct 17, 2026, 12:08 AM UTC
Duration
5h 46m
Detected by Pingoru
Oct 16, 2026, 06:21 PM UTC

Update timeline

  1. identified Oct 16, 2026, 06:21 PM UTC

    [video.telnyx.com](http://video.telnyx.com "video.telnyx.com") is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.

  2. monitoring Oct 16, 2026, 10:54 PM UTC

    We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.

  3. resolved Oct 17, 2026, 12:08 AM UTC

    This is resolved