Telnyx incident

Data Connectivity Issues on IMSI1 - Americas

Major Resolved

Telnyx experienced a major incident on June 24, 2026, lasting 7d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 10:32 PM UTC
Resolved
Jul 02, 2026, 10:21 PM UTC
Duration
7d 23h
Detected by Pingoru
Jun 24, 2026, 10:32 PM UTC

Update timeline

  1. investigating Jun 24, 2026, 10:32 PM UTC

    Customers roaming on **IMSI1** in the Americas may experience data connectivity issues. As a temporary workaround, please manually set your device's IMSI selection to **Manual** and select **IMSI5** when roaming in the **United States**. For all other countries in the Americas, please select **IMSI2**. If you need assistance changing your IMSI selection, please contact Support.

  2. identified Jun 26, 2026, 02:23 PM UTC

    Issue has been identified. Working on a fix

  3. monitoring Jun 26, 2026, 06:39 PM UTC

    Service restored

  4. resolved Jul 02, 2026, 10:21 PM UTC

    Services Restored