Telnyx incident

Email API messages rejected with gw_reject// injection_failed

Major Resolved

Telnyx experienced a major incident on October 12, 2026, lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 08:31 AM UTC
Resolved
Oct 12, 2026, 01:58 PM UTC
Duration
5h 26m
Detected by Pingoru
Oct 12, 2026, 08:31 AM UTC

Update timeline

  1. investigating Oct 12, 2026, 08:31 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 12, 2026, 09:36 AM UTC

    Our engineering team has investigated the issue and have executed a service restart. Logs are showing that email API injections are now succeeding from 09:23UTC onwards.

  3. resolved Oct 12, 2026, 01:58 PM UTC

    We have confirmed reports that Email API deliverability has now improved. Email sending through the Telnyx Email API was unavailable during the following periods: - 9th October, approximately 21:10–22:05 UTC. - 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC. A service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue.