Telnyx incident

Telnyx's Support AI Assistant (TAIA) - currently unavailable

Major Resolved

Telnyx experienced a major incident on September 25, 2026, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 03:00 PM UTC
Resolved
Sep 25, 2026, 03:54 PM UTC
Duration
54m
Detected by Pingoru
Sep 25, 2026, 03:00 PM UTC

Update timeline

  1. investigating Sep 25, 2026, 03:00 PM UTC

    Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.

  2. identified Sep 25, 2026, 03:04 PM UTC

    Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.

  3. monitoring Sep 25, 2026, 03:18 PM UTC

    Engineers have restored service and continue to monitor.

  4. resolved Sep 25, 2026, 03:54 PM UTC

    Engineers have resolved the issue and no further errors are observed at this time.