Telnyx incident

Telnyx's Support AI Assistant (TAIA) - currently unavailable

Critical Resolved

Telnyx experienced a critical incident on September 22, 2026, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 08:19 AM UTC
Resolved
Sep 22, 2026, 09:19 AM UTC
Duration
1h
Detected by Pingoru
Sep 22, 2026, 08:19 AM UTC

Update timeline

  1. investigating Sep 22, 2026, 08:19 AM UTC

    Customers interacting with our AI Assistant widget through chat or email may observe errors at this time, engineering teams are working to restore the service.

  2. identified Sep 22, 2026, 08:36 AM UTC

    Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.

  3. monitoring Sep 22, 2026, 08:59 AM UTC

    Engineers have restored service and continue to monitor.

  4. resolved Sep 22, 2026, 09:19 AM UTC

    Engineers have resolved the issue and no further errors are observed at this time.