Telesmart Outage History
Telesmart is up right nowPingoru has recorded 4 incidents for Telesmart: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 20 of 720 (3%) |
| May 2026 | 0 | 68 of 744 (9%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 328 of 523 (63%) |
Incidents, newest first
Notice April 30, 2026 Widespread outage causing connectivity issues 3d 15h
Started Apr 30, 2026, 03:56 AM UTC· resolved May 03, 2026, 07:40 PM UTC
- investigating Apr 30, 2026, 03:56 AM UTC
There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause
- monitoring Apr 30, 2026, 07:26 PM UTC
The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.
- resolved May 03, 2026, 07:40 PM UTC
This incident has been resolved.
Critical November 16, 2025 Network outage - Caduceus datacentre 59m Caduceus Datacentre, Wellington, NZ Datacentre - Featherston Street, Wellington (CDC)
Started Nov 16, 2025, 11:10 AM UTC· resolved Nov 16, 2025, 12:10 PM UTC
- investigating Nov 16, 2025, 11:10 AM UTC
Telesmart would like to inform you that we are currently experiencing an issue with serviced based out of the Caduceus DC following planned work. Our technical team has been dispatched to the site to investigate further. Estimated time of resolution: To be determined Next communication: 60 minutes
- resolved Nov 16, 2025, 12:10 PM UTC
Our technical team has resolved the issue and all services have been restored on site.. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]
Major October 22, 2025 Network Outage affecting the Nelson/Tasman and West Coast Regions 4h 17m Chorus NGA - Upper South Island
Started Oct 22, 2025, 08:04 PM UTC· resolved Oct 23, 2025, 12:22 AM UTC
- investigating Oct 22, 2025, 08:04 PM UTC
Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages. This outage may be weather related. We will update this page when we have more information. If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below. NZ 0800 835376 (TELESMART) [email protected]
- investigating Oct 22, 2025, 08:08 PM UTC
We are continuing to investigate this issue.
- resolved Oct 23, 2025, 12:22 AM UTC
The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.