Telesmart Outage History
Telesmart is up right nowPingoru has recorded 4 incidents for Telesmart: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 20 of 720 (3%) |
| May 2026 | 0 | 68 of 744 (9%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 336 of 550 (61%) |
Incidents, newest first
Minor October 9, 2026 Intermittent poor audio on inbound calls 14d Softswitch
Started Oct 09, 2026, 03:26 AM UTC· resolved Oct 23, 2026, 03:35 AM UTC
- investigating Oct 09, 2026, 03:26 AM UTC
An issue with intermittent poor audio quality on some inbound calls has been identified. Affected calls can have distorted, degraded or broken audio. Outbound calls made afterwards to the same party are normally not affected. Our checks show a strong link between the problem, and calls that originate on an external network provider. We have reported the problem to our upstream voice carrier. We are working with them to find where the audio degradation originates. To get latest system status updates, subscribe at status.telesmart.co.nz. If you are experiencing this problem, please contact the Telesmart HelpDesk specifying: The caller number The number called The exact date and time of the call A description of the audio problem, if possible Need support? Contact our HelpDesk NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- monitoring Oct 12, 2026, 10:47 PM UTC
Our upstream service provider implemented a change last night to help fix the audio issues from incoming mobile calls. Our initial testing has been successful with no audio quality issues observed. We are monitoring the situation and will advise when there are further updates. If you are still experiencing any issues with your call quality please contact out Helpdesk team via the details below. Thanks for your patience during the investigation and resolution of this issue. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- resolved Oct 23, 2026, 03:35 AM UTC
This issue is resolved with no further incidents discovered during monitoring.
Notice April 30, 2026 Widespread outage causing connectivity issues 3d 15h
Started Apr 30, 2026, 03:56 AM UTC· resolved May 03, 2026, 07:40 PM UTC
- investigating Apr 30, 2026, 03:56 AM UTC
There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause
- monitoring Apr 30, 2026, 07:26 PM UTC
The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.
- resolved May 03, 2026, 07:40 PM UTC
This incident has been resolved.
Critical November 16, 2025 Network outage - Caduceus datacentre 59m Caduceus Datacentre, Wellington, NZ Datacentre - Featherston Street, Wellington (CDC)
Started Nov 16, 2025, 11:10 AM UTC· resolved Nov 16, 2025, 12:10 PM UTC
- investigating Nov 16, 2025, 11:10 AM UTC
Telesmart would like to inform you that we are currently experiencing an issue with serviced based out of the Caduceus DC following planned work. Our technical team has been dispatched to the site to investigate further. Estimated time of resolution: To be determined Next communication: 60 minutes
- resolved Nov 16, 2025, 12:10 PM UTC
Our technical team has resolved the issue and all services have been restored on site.. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]
Major October 22, 2025 Network Outage affecting the Nelson/Tasman and West Coast Regions 4h 17m Chorus NGA - Upper South Island
Started Oct 22, 2025, 08:04 PM UTC· resolved Oct 23, 2025, 12:22 AM UTC
- investigating Oct 22, 2025, 08:04 PM UTC
Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages. This outage may be weather related. We will update this page when we have more information. If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below. NZ 0800 835376 (TELESMART) [email protected]
- investigating Oct 22, 2025, 08:08 PM UTC
We are continuing to investigate this issue.
- resolved Oct 23, 2025, 12:22 AM UTC
The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.