TeleSign incident
Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05)
TeleSign experienced a major incident on March 29, 2026 affecting Saudi Arabia, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2026, 10:12 PM UTC
Start Time: 15:10 PT - 03/29/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01150547
- resolved Mar 30, 2026, 01:00 AM UTC
Start Time: 15:10 PT - 03/29/26 End Time: 17:19 PT - 03/29/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01150547