Resolved after 16 hours 15 minutes, affecting Web Dashboard, on November 24, 2021.
Telerivet has deployed a fix to improve performance of indexing new messages for search. New messages are currently being indexed without a delay.
Affected components
Update timeline
- identified Nov 24, 2021, 12:05 PM UTC
Telerivet is currently experiencing delays updating search indexes for contacts and messages. After adding or updating contacts, the updated contacts may not appear in the Telerivet web app immediately. Searching for messages may not return new results.
- identified Nov 24, 2021, 12:41 PM UTC
Telerivet has implented an update to prioritize indexing of contacts. New and updated contacts are now appearing in search without a significant delay.
- resolved Nov 25, 2021, 04:20 AM UTC
Telerivet has deployed a fix to improve performance of indexing new messages for search. New messages are currently being indexed without a delay.
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