Resolved after 4 hours 7 minutes, affecting Cloud Service, on February 13, 2025.
A small number of customers \(<5\) with a custom backend configuration experienced a connectivity issue in us-west-2 lasting around 30 minutes due to a Cilium failure that was inadvertently blocking connections between Auth servers and their backend.
Affected components
Update timeline
- investigating Feb 13, 2025, 11:06 PM UTC
We're experiencing an elevated level of errors impacting cross region connectivity.
- identified Feb 13, 2025, 11:28 PM UTC
The issue has been identified and the system is recovering.
- resolved Feb 14, 2025, 03:13 AM UTC
This incident has been resolved.
- postmortem Feb 24, 2025, 10:13 PM UTC
A small number of customers \(<5\) with a custom backend configuration experienced a connectivity issue in us-west-2 lasting around 30 minutes due to a Cilium failure that was inadvertently blocking connections between Auth servers and their backend.
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