Telenor CDN incident

Degraded performance on API

Resolved after 7 days 16 hours, affecting API, on September 16, 2025.

identified Sep 23, 2025, 04:47 PM UTC

The issue has been fixed and we opened up for purge for a short period, but had to close the service again due to the queues building up again.

Started: Sep 16, 2025, 03:56 PM UTC
Resolved: Sep 24, 2025, 08:11 AM UTC
Duration: 7d 16h
Detected by Pingoru: Sep 16, 2025, 03:56 PM UTC

Affected components

API

Update timeline

investigating Sep 16, 2025, 03:56 PM UTC

We are currently having issues with our backend system that affects API functionality like purge etc.
investigating Sep 16, 2025, 08:46 PM UTC

The API is now closed and under maintenance so that we are able to fix the issue.
investigating Sep 17, 2025, 07:12 AM UTC

API open again, but purge is currently closed.
investigating Sep 19, 2025, 03:32 PM UTC

We are still working on a fix for purge.
identified Sep 23, 2025, 04:47 PM UTC

The issue has been fixed and we opened up for purge for a short period, but had to close the service again due to the queues building up again.
resolved Sep 24, 2025, 08:11 AM UTC

This incident has been resolved.

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