Tekion experienced a minor incident on August 14, 2025 affecting Accounting and Parts and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2025, 03:15 PM UTC
Tekion has Identified API issues impacting the ARC applications, resulting in some latency and slowness concerns. The Tekion Engineering team is actively working to fully resolve the issue. We will provide an update within the next 2 hours.
- identified Aug 14, 2025, 04:48 PM UTC
Tekion has identified ongoing API issues that are impacting ARC applications, resulting in latency and performance degradation. Our engineering team is continuing their work to resolve the issue . We appreciate your understanding and will provide another update within the next 2 hours.
- identified Aug 14, 2025, 07:07 PM UTC
Our team is actively working to resolve the issue and has engaged additional resources to expedite resolution. This remains a top priority, and we appreciate your patience as we work toward full restoration.
- resolved Aug 14, 2025, 07:59 PM UTC
The reported API issue impacting the ARC applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.