Technolutions experienced a notice incident on June 12, 2025 affecting Slate, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 12, 2025, 03:05 PM UTC
Earlier this morning, between approximately 8am and 10am Eastern Time, the HTML message bodies on a subset of scheduled mailings may have appeared blank when sending. A configuration update applied to background worker nodes temporarily resulted in some of these HTML messages failing to render at send time. All background worker nodes are rendering all HTML message bodies properly at this time. No transactional messages (e.g., form or event confirmation messages) were affected but, due to the specific and isolated nature of this issue, we are unfortunately unable to determine which specific HTML bodies may have failed to render properly at send time. We have put in place additional safeguards in order to help prevent this type of an issue from re-occurring during configuration updates in the future.