TecAlliance TecDoc incident

TecDoc Web Service has an alert

Resolved after 37 minutes, affecting Aggregate all Regions, on May 31, 2024.

investigating May 31, 2024, 12:54 PM UTC

Socket timeout, unable to connect to server The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience. Time (UTC) : 2024-05-31T12:48:42

Started
May 31, 2024, 12:54 PM UTC
Resolved
May 31, 2024, 01:31 PM UTC
Duration
37m
Detected by Pingoru
May 31, 2024, 12:54 PM UTC

Affected components

Aggregate all Regions

Update timeline

  1. investigating May 31, 2024, 12:54 PM UTC

    Socket timeout, unable to connect to server The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience. Time (UTC) : 2024-05-31T12:48:42

  2. resolved May 31, 2024, 01:31 PM UTC

    This incident has been resolved.

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