TeamSupport experienced a critical incident on June 12, 2025 affecting North America and European Union, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:27 PM UTC
We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.
- identified Jun 12, 2025, 07:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 12, 2025, 07:22 PM UTC
Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.
- monitoring Jun 12, 2025, 07:51 PM UTC
Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.
- monitoring Jun 12, 2025, 08:31 PM UTC
Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.
- monitoring Jun 12, 2025, 08:31 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 12, 2025, 09:30 PM UTC
Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.
- resolved Jun 12, 2025, 11:47 PM UTC
All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally