Messaging & Live Chat platform Outage
Timeline · 4 updates
- identified Oct 01, 2026, 08:19 PM UTC
We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages. Our engineering team is actively working to restore full service.
- identified Oct 01, 2026, 09:45 PM UTC
Our team is continuing to work on the issue affecting the Messaging & Live Chat platform. We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.
- monitoring Oct 02, 2026, 02:27 AM UTC
Messaging & Live Chat services have been restored and are operating normally. This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information. Our team will continue monitoring the platform closely to ensure continued stability.
- resolved Oct 02, 2026, 07:12 PM UTC
Messaging & Live Chat services are operating normally. We have continued monitoring the platform closely and are seeing stable performance following yesterday’s Distributed Denial of Service (DDoS) event. Additional protections have been implemented, and we will continue monitoring closely. This incident affected platform availability only. Customer data remained safe and secure throughout. We sincerely apologize for the disruption and appreciate your patience.