Resolved after 14 hours 44 minutes, affecting Teamleader Focus Web App, on December 5, 2022.
Our development team was able to implement a fix. You should be able to download documents from Teamleader Focus again. We will keep a close eye if further issues may occur. We thank you for your patience. If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new
Affected components
Update timeline
- identified Dec 05, 2022, 04:50 PM UTC
Download links for documents created in Teamleader Focus seem to be blocked by antiviruses AVG & Avast. We are looking into the issue to solve this asap. Temporary solution: - Disable the antivirus program to download the files from Teamleader Focus. - Manually whitelist https://teamleader.s3.eu-west-1.amazonaws.com/TL_uploaded_files/ (Find out more here: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#s-13281-machiel)
- monitoring Dec 05, 2022, 06:12 PM UTC
Our development team was able to implement a fix. You should be able to download documents from Teamleader Focus again. We will keep a close eye if further issues may occur. We thank you for your patience. If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new
- resolved Dec 06, 2022, 07:34 AM UTC
This incident has been resolved.
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