Teaching Strategies experienced a major incident on October 20, 2025 affecting Library Area and Teach Area and 1 more component, lasting 12h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:45 PM UTC
We are currently experiencing issues with an upstream provider that are causing delays in SmartTeach reports updating with the latest information. Our provider is actively working on a resolution, and we will share updates as soon as they become available.
- identified Oct 20, 2025, 01:47 PM UTC
Our upstream provider is reporting recovery, and we are seeing improvements. We are now working to refresh report data and expect all data to be fully updated within the next few hours.
- identified Oct 20, 2025, 04:15 PM UTC
We are continuing to experience issues with our upstream provider (AWS), which are causing delays in SmartTeach reports updating with the latest information. We are now also seeing intermittent impact in other areas of SmartTeach. AWS is actively working on a resolution, and we will continue to share updates as they become available.
- identified Oct 20, 2025, 06:41 PM UTC
We are continuing to experience issues with our upstream provider (AWS), which are causing delays in SmartTeach reports updating with the latest information. AWS has made significant progress toward resolution, and we are no longer seeing impact beyond the delay in new report data. We will continue monitoring and provide updates as they become available.
- monitoring Oct 20, 2025, 11:02 PM UTC
We are seeing full recovery from AWS, and report refreshes are now running normally. We will continue to monitor and expect all data to be reflected in reports within the next hour.
- resolved Oct 21, 2025, 01:37 AM UTC
This incident has been resolved.