Resolved after 2 hours 29 minutes, affecting Teach Area and Assess Area and 1 more, on January 29, 2025.
Our upstream vendor has indicated that they may have identified the root cause, though confirmation is still pending.
Affected components
Update timeline
- investigating Jan 29, 2025, 08:08 PM UTC
Users are experiencing degraded performance on the Assess and teach modules of Smart Teach. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- investigating Jan 29, 2025, 08:10 PM UTC
We are continuing to investigate this issue.
- investigating Jan 29, 2025, 08:25 PM UTC
We have identified the issue as an upstream provider. We will provide more updates as we get them from the provider.
- investigating Jan 29, 2025, 09:31 PM UTC
Our upstream vendor has indicated that they may have identified the root cause, though confirmation is still pending.
- resolved Jan 29, 2025, 10:38 PM UTC
Our upstream provider has resolved their issue and all services are restored.
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