Teaching Strategies incident

Platform Performance Issue

Resolved after 1 hour 16 minutes, affecting Teach Area and Assess Area and 1 more, on January 29, 2025.

monitoring Jan 30, 2025, 12:10 AM UTC

Upstream vendor has implemented a fix and we our Assess and Teach are now back online. We will continue to monitor.

Started
Jan 29, 2025, 11:17 PM UTC
Resolved
Jan 30, 2025, 12:33 AM UTC
Duration
1h 16m
Detected by Pingoru
Jan 29, 2025, 11:17 PM UTC

Affected components

Teach AreaAssess AreaManage Area

Update timeline

  1. investigating Jan 29, 2025, 11:17 PM UTC

    Users are experiencing degraded performance on the Assess and Teach modules of Smart Teach due to a recurrence of the upstream vendor issue. They are aware and working on a resolution.

  2. monitoring Jan 30, 2025, 12:10 AM UTC

    Upstream vendor has implemented a fix and we our Assess and Teach are now back online. We will continue to monitor.

  3. resolved Jan 30, 2025, 12:33 AM UTC

    This incident has been resolved.

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