Teaching Strategies incident

Platform Status - SmartTeach

Resolved after 23 minutes, affecting Manage Area, on September 12, 2025.

identified Sep 12, 2025, 08:36 PM UTC

In the Manage "New Experience" when you select a User, Class Group, or Child from the list, you will get an error. We have identified the issue and are working on a resolution.

Started
Sep 12, 2025, 08:36 PM UTC
Resolved
Sep 12, 2025, 08:59 PM UTC
Duration
23m
Detected by Pingoru
Sep 12, 2025, 08:36 PM UTC

Affected components

Manage Area

Update timeline

  1. identified Sep 12, 2025, 08:36 PM UTC

    In the Manage "New Experience" when you select a User, Class Group, or Child from the list, you will get an error. We have identified the issue and are working on a resolution.

  2. resolved Sep 12, 2025, 08:59 PM UTC

    This incident has been resolved.

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