Resolved after 1 day 21 hours, affecting Library Area and Teach Area and 1 more, on September 2, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 02, 2026, 05:31 PM UTC
Some customers are experiencing issues with SmartTeach. This is due to an issue with a down stream provider. We will provide more information as soon as possible.
- monitoring Sep 02, 2026, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Sep 03, 2026, 05:23 PM UTC
Some customers are experiencing issues with SmartTeach. We are investigating and will provide more information as soon as possible.
- monitoring Sep 03, 2026, 07:07 PM UTC
System performance has returned to normal levels.
- monitoring Sep 03, 2026, 07:26 PM UTC
System performance has returned to normal levels, we are continuing to monitor.
- monitoring Sep 03, 2026, 07:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2026, 02:53 PM UTC
This incident has been resolved.
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