TaxBit incident

Transaction data visibility in Taxbit Dashboard impacted

Minor Resolved View vendor source →

TaxBit experienced a minor incident on December 22, 2025 affecting Tax Dashboard, lasting 11d 12h. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 06:00 AM UTC
Resolved
Jan 02, 2026, 06:55 PM UTC
Duration
11d 12h
Detected by Pingoru
Dec 22, 2025, 06:00 AM UTC

Affected components

Tax Dashboard

Update timeline

  1. investigating Dec 18, 2025, 09:07 PM UTC

    We are investigating data sync delays to our data warehouse. Reports and transaction data may be temporarily delayed, but there is no impact on data ingestion.

  2. identified Dec 19, 2025, 09:01 PM UTC

    We have identified the source of the delays. The team is working on steps to resolve the issue.

  3. identified Dec 20, 2025, 05:26 AM UTC

    Status: Team actively working on addressing source of root cause. Current impact: Transaction data ingestion after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. Next update: 2025-12-22 11:00 PT

  4. identified Dec 22, 2025, 06:56 PM UTC

    Status: Root cause of data replication lag has been identified and addressed. Team is actively working towards resolution of data visibility. Current impact: Transaction data ingestion after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. Next update: 2025-12-22 15:00 PT

  5. identified Dec 22, 2025, 11:14 PM UTC

    Status: Data backfill in progress. Full mitigation anticipated 2025-12-23 12:00 PT Current impact: Transaction data ingested after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. No production data loss or corruption was experienced during the event. Next update: 2025-12-23 12:00 PT

  6. monitoring Dec 23, 2025, 07:56 PM UTC

    Transaction data now visible in the Transactions page on the Taxbit dashboard. Newly ingested data will continue to be slightly delayed as we monitor the new replication process. However, live transaction data can be viewed on the transactions tab on the account details page. Transaction ingestion (via API and file upload) continue to be unaffected.

  7. resolved Jan 02, 2026, 06:55 PM UTC

    This incident has been resolved. The data backfill is complete, and we have confirmed that all transaction data is now correctly appearing on the Transactions Page and in Dashboard reports.