Resolved after 3 hours 49 minutes, affecting Web Portal, on August 28, 2019.
From around 11:00 to 15:00 UTC the na1prd portal was experiencing intermittent slow response times. This affected both buyer & supplier users on the portal as well as internal platform admin users. We were able to trace the root cause of the problem to branch permissions being enabled for a customer, which caused a higher-than-normal volume of long-running database queries. We disabled that feature for the customer and the portal response times returned to normal.
Affected components
Update timeline
- investigating Aug 28, 2019, 12:40 PM UTC
WHAT IS HAPPENING: Some users are experiencing slowness or “timeout” error when accessing the NA1 (login.taulia.com) platform. WHAT IS AFFECTED: NA1 (login.taulia.com) platform only. WHAT IS THE STATUS: Our engineers are working quickly to restore normal functionality. Thank you for your patience. Updates will be posted here to communicate progress and confirm resolution.
- monitoring Aug 28, 2019, 03:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2019, 04:30 PM UTC
From around 11:00 to 15:00 UTC the na1prd portal was experiencing intermittent slow response times. This affected both buyer & supplier users on the portal as well as internal platform admin users. We were able to trace the root cause of the problem to branch permissions being enabled for a customer, which caused a higher-than-normal volume of long-running database queries. We disabled that feature for the customer and the portal response times returned to normal.
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