Resolved after 12 hours 27 minutes, affecting Tangoe Mobile Portal, on September 1, 2020.
System stability has resumed and we are actively monitoring the health of the system.
Affected components
Update timeline
- investigating Sep 01, 2020, 02:14 PM UTC
Tangoe Mobile is currently experiencing application latency. Technical teams are investigating presently to resolve and restore full service as expediently as possible. Updates will follow as available.
- investigating Sep 01, 2020, 03:12 PM UTC
The system may also be experiencing 500 errors. The teams are actively researching this issue.
- monitoring Sep 01, 2020, 03:23 PM UTC
System stability has resumed and we are actively monitoring the health of the system.
- investigating Sep 01, 2020, 05:08 PM UTC
The Tangoe Mobile application is still experiencing intermittent service. Technical teams are actively investigating this issue to restore full service as soon as possible.
- monitoring Sep 01, 2020, 06:49 PM UTC
System stability has resumed and we are actively monitoring the health of the system.
- resolved Sep 01, 2020, 08:58 PM UTC
This incident has been resolved.
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