Resolved after 16 hours 16 minutes, affecting Helpdesk Services, on November 16, 2020.
Issue is resolved. Resolved as per 8x8 and teams in mobile confirm system is working as expected.
Affected components
Helpdesk Services
Update timeline
- investigating Nov 16, 2020, 11:45 PM UTC
There is a currently an an intermittent issue with our call management software platform. The outage may affect some customers from reaching the Tangoe Mobile service desk. Our team has actively engaged our provider for an expedient resolution. This notice will be updated as additional information becomes available or the issue has been resolved.
- resolved Nov 17, 2020, 04:01 PM UTC
Issue is resolved. Resolved as per 8x8 and teams in mobile confirm system is working as expected.
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