Resolved after 6 days 4 hours, affecting Tangoe Mobile Portal, on March 30, 2021.
A fix is found and currently in QA process. Further updates to come.
Affected components
Update timeline
- identified Mar 30, 2021, 02:58 PM UTC
Saving custom reports in Tangoe Mobile are disappearing after being saved. This is affecting both internal and external clients. When attempting to recreate reporting you will get errors that the report already exists but obviously it's not visible. When attempting to update saved reports Admins or Tangoe people will get the error, "Error Saving Profile." This is mainly within Billing reports and activity reporting. The fix is currently being addressed with Development team.
- identified Apr 02, 2021, 12:32 PM UTC
A fix is found and currently in QA process. Further updates to come.
- resolved Apr 05, 2021, 07:41 PM UTC
This incident has now been resolved.
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