Resolved after 6 hours 19 minutes, affecting Tangoe Mobile Portal, on January 24, 2022.
We have found high CPU usage and DB locks associated with a very large number of automated jobs. This is resulting in occasional timeout errors. We are continuing to monitor should further issues arise.
Affected components
Update timeline
- identified Jan 24, 2022, 04:03 PM UTC
We have received reports of some application latency on the Tangoe Mobile application. Technical teams are investigating to resolve and restore full service as expediently as possible. Updates will follow as available.
- monitoring Jan 24, 2022, 04:20 PM UTC
We have found high CPU usage and DB locks associated with a very large number of automated jobs. This is resulting in occasional timeout errors. We are continuing to monitor should further issues arise.
- resolved Jan 24, 2022, 08:20 PM UTC
This incident has been resolved.
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