Resolved after 4 hours 44 minutes, affecting Tangoe Mobile Portal and Tangoe Custom Solutions Portals and 1 more, on June 13, 2023.
Many AWS services are now fully recovered and marked Resolved on this event. AWS customers began experiencing errors and latencies with multiple AWS services in the US-EAST-1 Region beginning at 2:49 PM Eastern. Their engineering teams were immediately engaged and began investigating. They quickly narrowed down the root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda, which caused errors directly for customers (including through API Gateway) and indirectly through the use by other AWS services.
Affected components
Update timeline
- identified Jun 13, 2023, 08:44 PM UTC
We have received reports of some application latency on the Tangoe Mobile application. At 3:08 PM Eastern the AWS US-EAST-1 Region noted increased error rates with some users, including Tangoe, experiencing latency/service issues. As of 4:14 PM Eastern, AWS has identified the root cause of errors and are actively working to resolve this issue. Additional updates to follow.
- resolved Jun 13, 2023, 11:53 PM UTC
Many AWS services are now fully recovered and marked Resolved on this event. AWS customers began experiencing errors and latencies with multiple AWS services in the US-EAST-1 Region beginning at 2:49 PM Eastern. Their engineering teams were immediately engaged and began investigating. They quickly narrowed down the root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda, which caused errors directly for customers (including through API Gateway) and indirectly through the use by other AWS services.
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