Tangoe Mobile incident
Tangoe SFTP and eft.tangoe.com Notification - November 13th
Resolved after 14 hours 3 minutes, affecting Tangoe Mobile Portal and Tangoe Custom Solutions Portals and 1 more, on November 13, 2023.
The accessibility issues to the secure file transfer protocol (SFTP) servers and eft.tangoe.com are now fully resolved. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to scale our networking, security, and infrastructure to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs with our industry leading technology and services
Affected components
Update timeline
- investigating Nov 13, 2023, 10:31 PM UTC
Tangoe is currently experiencing an issue with our secure file transfer protocol (SFTP) servers and eft.tangoe.com. IT is actively investigating to resolve and restore full service as expediently as possible.
- identified Nov 14, 2023, 01:57 AM UTC
Tangoe is still experiencing an issue with our secure file transfer protocol (SFTP) servers and eft.tangoe.com. We are working with the carrier as they have reported a circuit issue. Technical teams are pending resolution to restore full service as expediently as possible. Updates will follow as available.
- resolved Nov 14, 2023, 12:34 PM UTC
The accessibility issues to the secure file transfer protocol (SFTP) servers and eft.tangoe.com are now fully resolved. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to scale our networking, security, and infrastructure to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs with our industry leading technology and services
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