Resolved after 22 hours 24 minutes, affecting Tangoe Mobile Portal, on March 25, 2024.
The backend change was reverted last night and testing has confirmed all reports are now running successfully. We are researching the issue further and a formal root cause analysis is being prepared. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to manage your telecommunications services and expenses in our enterprise technology environment. Sincerely, IT Production Support [email protected]
Affected components
Update timeline
- investigating Mar 25, 2024, 03:29 PM UTC
Earlier today users began reporting an issue in the application where users are unable to export scheduled reports and are receiving an error. This is currently under investigation with updates to follow.
- identified Mar 25, 2024, 09:36 PM UTC
A backend change was recently made to improve database backups however as a result of the change we discovered this had an impact increasing replication lag which in turn also caused issues with exporting scheduled reports. We will be reversing this backend change without any downtime.
- resolved Mar 26, 2024, 01:54 PM UTC
The backend change was reverted last night and testing has confirmed all reports are now running successfully. We are researching the issue further and a formal root cause analysis is being prepared. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to manage your telecommunications services and expenses in our enterprise technology environment. Sincerely, IT Production Support [email protected]
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