Tangoe Mobile incident

System Degradation

Resolved after 4 hours 14 minutes, affecting Tangoe Mobile Portal, on August 16, 2024.

resolved Aug 16, 2024, 06:55 PM UTC

The Mobile system is now operating normally. We will continue to monitor its performance while conducting a root cause analysis of the recent outage.

Started
Aug 16, 2024, 02:08 PM UTC
Resolved
Aug 16, 2024, 06:22 PM UTC
Duration
4h 14m
Detected by Pingoru
Aug 16, 2024, 02:08 PM UTC

Affected components

Tangoe Mobile Portal

Update timeline

  1. investigating Aug 16, 2024, 02:08 PM UTC

    We have received reports of some application latency on the Tangoe Mobile application. Technical teams are currently investigating these accounts.

  2. identified Aug 16, 2024, 03:15 PM UTC

    The issue has been identified and we are in the process of implementing a resolution.

  3. identified Aug 16, 2024, 04:12 PM UTC

    We are still in the process of implementing a resolution and investigating the issue.

  4. identified Aug 16, 2024, 05:58 PM UTC

    We are still in the process of implementing a resolution and investigating the issue.

  5. resolved Aug 16, 2024, 06:55 PM UTC

    The Mobile system is now operating normally. We will continue to monitor its performance while conducting a root cause analysis of the recent outage.

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