Tactiq Outage History

We’ve identified the root cause of an issue impacting Tactiq transcription in Google Meet. As a result, some customers may experience transcription not starting. A fix is ready and has been submitted to the Chrome Web Store. We’re currently waiting for Chrome Web Store (CWS) approval before it can be rolled out. Workaround: In the meantime, you can enable the Tactiq extension by clicking CC in the Google meet. This helps transcription start. We apologize for the inconvenience and will share further updates as soon as the extension update is approved and available. Tactiq の Google Meet での文字起こしに影響する不具合の根本原因を特定しました。その結果、一部のお客様で文字起こしが開始されない場合があります。 修正はすでに準備できており、Chrome ウェブストアに提出済みです。現在、Chrome ウェブストア（CWS）の承認待ちのため、承認後に順次展開されます。 回避策： 当面の間、会議内で CC をクリックして字幕を有効にしてください。これにより、文字起こしが開始される場合があります。 ご不便をおかけして申し訳ございません。拡張機能の更新が承認され、利用可能になり次第、改めてご案内します。

The issue has been identified, and a fix was implemented. We're waiting for the Chrome Web Store to approve the new release.

We have identified the issue and are working on a solution. --- 問題を特定し、解決に取り組んでいます。

The issue has been identified and we are working with our technology partners on a solution. --- O problema foi identificado e estamos trabalhando com nossos parceiros de tecnologia em uma solução.

The majority of login attempts for our users are successful, so if you experience an issue logging in please try again. We are continuing to work on a robust solution. Thank you for your patience. --- A maioria das tentativas de login dos nossos usuários são bem-sucedidas, portanto, se você tiver problemas para fazer login, tente novamente. Continuamos trabalhando em uma solução robusta. Agradecemos a sua paciência.

Tactiq emails are currently experiencing delays, including email magic link sign-in messages and transcription meeting notifications. Os e-mails da Tactiq estão passando por atrasos, incluindo as mensagens de login via link mágico e as notificações de reuniões transcritas. 現在、Tactiqからのメールが遅延しており、マジックリンクのサインインメッセージや文字起こしの会議通知などに影響が出ています。

We have identified the root cause and are working towards a solution. --- Identificamos a causa raiz e estamos trabalhando para encontrar uma solução.

Users who sign in by emailed magic links have been experiencing long waits to receive their sign-in link. We have identified the issue and it is being actively worked on. --- Usuários que acessam por meio de links enviados por e-mail têm enfrentado longas esperas para receber o link de acesso. Identificamos o problema e estamos trabalhando ativamente para solucioná-lo.

We are continuing to work on a fix for this issue.

We’ve identified an issue causing delays in emails triggered by user actions, including sign-in magic links. If you're waiting for a sign-in email or another notification, it may take longer than usual to arrive. We have identified the issue and it is being actively worked on. --- Identificamos um problema que causa atrasos em e-mails acionados por ações do usuário, incluindo links mágicos de login. Se você estiver aguardando um e-mail de login ou outra notificação, pode demorar mais do que o normal para chegar. Identificamos o problema e estamos trabalhando ativamente nele.

The issue has been identified, and the fix was submitted to the Chrome Web Store for review and approval. We will update this when it goes live.

We are still waiting for Google’s review. In the meantime, you can restore transcription by following this workaround: Double-click the “CC” (Closed Captions) button in the Tactiq widget to enable transcription.

The issue has been identified, and we are working on a resolution.