T3 Communications incident

Network Degradation

Resolved after 2 days 22 hours, affecting VoIP Services and Data Network and 1 more, on August 26, 2022.

resolved Aug 29, 2022, 04:21 PM UTC

All network traffic has been verified so this incident is resolved. If you are having any difficulties with services, Please contact T3Communications Support desk at: [email protected], or 239.333.4357. Thanks

Started
Aug 26, 2022, 05:52 PM UTC
Resolved
Aug 29, 2022, 04:21 PM UTC
Duration
2d 22h
Detected by Pingoru
Aug 26, 2022, 05:52 PM UTC

Affected components

VoIP ServicesData NetworkData Center

Update timeline

  1. investigating Aug 26, 2022, 05:52 PM UTC

    T3 is currently experiencing a network degradation incident. The engineering team is currently investigating this probably and will post updates as they are available. Thanks.

  2. identified Aug 26, 2022, 05:57 PM UTC

    T3 was experiencing instability from one of it's upstream Peer's. We have isolated this Peer and continue to work with them to fix the issue. Network and Voice traffic stability has been restored at this time. We will continue to monitor for the next few hours before clearing this degradation notification.

  3. monitoring Aug 26, 2022, 06:03 PM UTC

    A fix has been implemented and T3 Engineering will continue to monitor for the next 24 hours. If you are experiencing any issues, please contact our support desk by phone at: 239.333.4357 or 877.333.8127 or email: [email protected]

  4. resolved Aug 29, 2022, 04:21 PM UTC

    All network traffic has been verified so this incident is resolved. If you are having any difficulties with services, Please contact T3Communications Support desk at: [email protected], or 239.333.4357. Thanks

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