SecureBoost/SecureVoiceGateway Service Degredation

Update timeline

1. identified Sep 15, 2022, 08:36 PM UTC

   Engineering has identified an issue causing intermittent connectivity for some clients utilizing the T3 SecureBoost or SecureVoiceGateway devices. These issues can manifest as either voice or data issues. Engineering is working to resolve this as of this time. Please contact support by emailing us at [email protected] or via phone at 239-333-4357 to request call forwards if your voice services are impacted. We will provide meaningful updates as they come from Engineering.

2. identified Sep 15, 2022, 10:11 PM UTC

   Engineering continued to work to resolve the identified issue, and has engaged vendor support to expedite.

3. monitoring Sep 15, 2022, 11:48 PM UTC

   Engineering has resolved issues impacting these services and are observing normal behavior again. Support Team is reaching back out to clients to confirm connectivity and identify anyone still impacted so that they can be treated as a unique case to be triaged.

4. monitoring Sep 16, 2022, 07:05 PM UTC

   T3 Engineering is continuing to monitor the current SECUREBOOST SD-WAN environment to ensure stability between all Aggregate Cloud Gateways. If you continue to experience any degradation please contact support by emailing us at [email protected] or via phone at 239-333-4357 to request call forwards if your voice services are impacted.

5. resolved Sep 22, 2022, 02:47 PM UTC

   Aggregator Servers supporting the T3 SD-WAN service have been upgraded, and T3 Engineering is observing normal functionality, and no reports of further issue.