Resolved after 1 day 6 hours, affecting VoIP Services, on February 21, 2023.
We have monitored and confirmed that all issues impacted T3 EFAX services have been resolved, and are seeing normal fax completion throughout the business day today.
Affected components
Update timeline
- identified Feb 21, 2023, 05:01 PM UTC
T3 Engineering is currently engaged with our vendor regarding issues with the Fax platform - we are aware that Efax issues are intermittently impacting clients and are doing everything we can to affect a quick resolution. Any faxes inbound that fail, the far end will be notified to resend - if you do not get a successful outbound transmission response, please know that you will need to send again later. Anything inbound showing accepted for the far end, will be queued for delivery.
- identified Feb 21, 2023, 06:42 PM UTC
Engineering is performing an emergency maintenance on the Fax server that will impact all AudioCodes ATAs and Efax services for the next ~30minutes. This maintenance is in order to rectify issues with the Port Server that are causing intermittent fax failures for our customers. Further details will follow as the maintenance concludes.
- monitoring Feb 21, 2023, 08:43 PM UTC
The Engineering team has completed the emergency maintenance window and systems are back up and running. We are seeing normal fax completion via the stats and internal testing. The SMC team is currently following up with clients directly to test and confirm services are back up and running.
- resolved Feb 22, 2023, 11:07 PM UTC
We have monitored and confirmed that all issues impacted T3 EFAX services have been resolved, and are seeing normal fax completion throughout the business day today.
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