Syncplicity Outage History

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Syncplicity had 4 outages in the last 2 years totaling 23h 14m of downtime — averaging 0.2 incidents per month.

There were 4 Syncplicity outages since October 20, 2025 totaling 23h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.syncplicity.com

Major December 31, 2025

US & EU: Events API not returning events since Dec 29, 2025

Detected by Pingoru
Dec 31, 2025, 01:29 PM UTC
Resolved
Dec 31, 2025, 03:51 PM UTC
Duration
2h 21m
Timeline · 3 updates
  1. identified Dec 31, 2025, 01:29 PM UTC

    The Events API is currently not returning any events in both the US and EU regions. The issue has been occurring since Monday, Dec 29, 2025. The root cause has been identified, and the team is actively deploying a fix.

  2. monitoring Dec 31, 2025, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 31, 2025, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 17, 2025

Incident with the MYS Syncplicity Search Functionality

Detected by Pingoru
Dec 17, 2025, 11:02 AM UTC
Resolved
Dec 17, 2025, 12:30 PM UTC
Duration
1h 28m
Affected: US Search serviceEU Search service
Timeline · 2 updates
  1. investigating Dec 17, 2025, 11:02 AM UTC

    The Search Functionality on the Web Client (MYS) is currently unavailable. The issue has been identified and we are working on fixing it.

  2. resolved Dec 17, 2025, 12:30 PM UTC

    The issue has been identified and resolved.

Read the full incident report →

Major October 20, 2025

Service disruption - US region

Detected by Pingoru
Oct 20, 2025, 12:09 PM UTC
Resolved
Oct 21, 2025, 07:33 AM UTC
Duration
19h 24m
Affected: US Desktop Clients ServiceUS MySite Web ContentEU MySite Web ContentUS Cloud File StorageGOLUS API GatewayUS API DeveloperUS DASUS Mobile ClientsUS Search service
Timeline · 4 updates
  1. identified Oct 20, 2025, 12:09 PM UTC

    We are still experiencing a partial outage affecting the US region. The issue was identified as a third party disruption (AWS major outage), and we are continuing to monitor the situation. We apologize for the inconvenience and appreciate your patience during this time.

  2. identified Oct 20, 2025, 04:32 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 20, 2025, 05:55 PM UTC

    Root Cause: AWS disruption of service

  4. resolved Oct 21, 2025, 07:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Service partial outage

Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 10:01 AM UTC

    We are still experiencing a partial outage affecting the US region. The issue was identified as third party disruption (AWS major outage), and we are continuing to monitor for any further issues. We apologize for the inconvenience and appreciate your patience during this time.

Read the full incident report →