Syncplicity incident

Incident with the MYS Syncplicity Search Functionality

Major Resolved View vendor source →

Syncplicity experienced a major incident on December 17, 2025 affecting US Search service and EU Search service, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 11:02 AM UTC
Resolved
Dec 17, 2025, 12:30 PM UTC
Duration
1h 28m
Detected by Pingoru
Dec 17, 2025, 11:02 AM UTC

Affected components

US Search serviceEU Search service

Update timeline

  1. investigating Dec 17, 2025, 11:02 AM UTC

    The Search Functionality on the Web Client (MYS) is currently unavailable. The issue has been identified and we are working on fixing it.

  2. resolved Dec 17, 2025, 12:30 PM UTC

    The issue has been identified and resolved.