Syncplicity incident

US & EU: Events API not returning events since Dec 29, 2025

Major Resolved View vendor source →

Syncplicity experienced a major incident on December 31, 2025, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2025, 01:29 PM UTC
Resolved
Dec 31, 2025, 03:51 PM UTC
Duration
2h 21m
Detected by Pingoru
Dec 31, 2025, 01:29 PM UTC

Update timeline

  1. identified Dec 31, 2025, 01:29 PM UTC

    The Events API is currently not returning any events in both the US and EU regions. The issue has been occurring since Monday, Dec 29, 2025. The root cause has been identified, and the team is actively deploying a fix.

  2. monitoring Dec 31, 2025, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 31, 2025, 03:51 PM UTC

    This incident has been resolved.