Syncplicity experienced a major incident on October 20, 2025 affecting US Desktop Clients Service and US MySite Web Content and 1 more component, lasting 19h 24m. The incident has been resolved; the full update timeline is below.
Affected components
US Desktop Clients ServiceUS MySite Web ContentEU MySite Web ContentUS Cloud File StorageGOLUS API GatewayUS API DeveloperUS DASUS Mobile ClientsUS Search service
Update timeline
- identified Oct 20, 2025, 12:09 PM UTC
We are still experiencing a partial outage affecting the US region. The issue was identified as a third party disruption (AWS major outage), and we are continuing to monitor the situation. We apologize for the inconvenience and appreciate your patience during this time.
- identified Oct 20, 2025, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 05:55 PM UTC
Root Cause: AWS disruption of service
- resolved Oct 21, 2025, 07:33 AM UTC
This incident has been resolved.