Resolved after 1 hour 40 minutes, affecting SYNAQ Securemail, on October 25, 2019.
Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.
Affected components
Update timeline
- investigating Oct 25, 2019, 03:24 PM UTC
Dear Clients, SYNAQ Securemail is currently experiencing an outage/issue users are unable to send and receive mail or able to connect to the UI. Engineers are investigating the outage/issue as a matter of urgency.
- monitoring Oct 25, 2019, 04:37 PM UTC
Dear Clients, Our engineers have implemented a fix for the SYNAQ Securemail issue and are monitoring the service stability.
- resolved Oct 25, 2019, 05:05 PM UTC
Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.
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