SYNAQ incident

SYNAQ Securemail Incident - 25/10/2019

Resolved after 1 hour 40 minutes, affecting SYNAQ Securemail, on October 25, 2019.

resolved Oct 25, 2019, 05:05 PM UTC

Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.

Started
Oct 25, 2019, 03:24 PM UTC
Resolved
Oct 25, 2019, 05:05 PM UTC
Duration
1h 40m
Detected by Pingoru
Oct 25, 2019, 03:24 PM UTC

Affected components

SYNAQ Securemail

Update timeline

  1. investigating Oct 25, 2019, 03:24 PM UTC

    Dear Clients, SYNAQ Securemail is currently experiencing an outage/issue users are unable to send and receive mail or able to connect to the UI. Engineers are investigating the outage/issue as a matter of urgency.

  2. monitoring Oct 25, 2019, 04:37 PM UTC

    Dear Clients, Our engineers have implemented a fix for the SYNAQ Securemail issue and are monitoring the service stability.

  3. resolved Oct 25, 2019, 05:05 PM UTC

    Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.

Your product runs on more than SYNAQ

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →