Resolved after 23 hours 53 minutes, affecting SYNAQ Cloud Mail, on January 21, 2020.
Dear Clients, The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.
Affected components
Update timeline
- investigating Jan 21, 2020, 05:06 AM UTC
Dear Clients, SYNAQ Cloud Mail is currently experiencing an issue where certain users will be unable to access their archives. Engineers are investigating the issue as a matter of urgency.
- identified Jan 21, 2020, 06:29 AM UTC
Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are working on a resolution.
- identified Jan 21, 2020, 09:00 AM UTC
Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are continuing to work on a resolution. Please take note that this does not affect mail flow and is only affecting a subset of users archive access.
- resolved Jan 22, 2020, 04:59 AM UTC
Dear Clients, The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.
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