SYNAQ incident

SYNAQ Cloud Mail Incident

Resolved after 1 hour 22 minutes, affecting SYNAQ Cloud Mail, on September 28, 2020.

resolved Sep 28, 2020, 01:06 PM UTC

Dear Clients, The SYNAQ Cloud Mail Incident has been resolved and the service has returned to optimal functionality.

Started
Sep 28, 2020, 11:44 AM UTC
Resolved
Sep 28, 2020, 01:06 PM UTC
Duration
1h 22m
Detected by Pingoru
Sep 28, 2020, 11:44 AM UTC

Affected components

SYNAQ Cloud Mail

Update timeline

  1. investigating Sep 28, 2020, 11:44 AM UTC

    Dear Clients, SYNAQ Cloud Mail is currently experiencing an issue affecting a subset of users from logging into the platform. Engineers are investigating as a matter of urgency.

  2. resolved Sep 28, 2020, 01:06 PM UTC

    Dear Clients, The SYNAQ Cloud Mail Incident has been resolved and the service has returned to optimal functionality.

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