SYNAQ incident

SYNAQ Securemail - 26/03/2021

Resolved after 40 minutes, affecting SYNAQ Securemail, on March 26, 2021.

resolved Mar 26, 2021, 10:55 AM UTC

Dear Clients, The SYNAQ Securemail incident has been resolved and the service has returned to optimal functionality.

Started
Mar 26, 2021, 10:15 AM UTC
Resolved
Mar 26, 2021, 10:55 AM UTC
Duration
40m
Detected by Pingoru
Mar 26, 2021, 10:15 AM UTC

Affected components

SYNAQ Securemail

Update timeline

  1. investigating Mar 26, 2021, 10:15 AM UTC

    Dear Clients, SYNAQ Securemail is currently experiencing an incident where no mail is being accepted inbound or outbound. Engineers are investigating this as a matter of urgency. We will send our next update in 30 minutes.

  2. monitoring Mar 26, 2021, 10:29 AM UTC

    Dear Clients, Our engineers have implemented a fix for the SYNAQ Securemail incident and are monitoring the service stability for the next hour. There will be mail delays until the queues are back to normal.

  3. resolved Mar 26, 2021, 10:55 AM UTC

    Dear Clients, The SYNAQ Securemail incident has been resolved and the service has returned to optimal functionality.

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