SYNAQ incident

SYNAQ Securemail Issue - 14/05/2021

Resolved after 4 hours 13 minutes, affecting SYNAQ Securemail, on May 14, 2021.

resolved May 14, 2021, 02:56 PM UTC

Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.

Started
May 14, 2021, 10:42 AM UTC
Resolved
May 14, 2021, 02:56 PM UTC
Duration
4h 13m
Detected by Pingoru
May 14, 2021, 10:42 AM UTC

Affected components

SYNAQ Securemail

Update timeline

  1. investigating May 14, 2021, 10:42 AM UTC

    Dear Clients, SYNAQ Securemail is currently experiencing an issue where certain mails sent to O365 are experiencing delays in delivery. Engineers are investigating this as a matter of urgency.

  2. resolved May 14, 2021, 02:56 PM UTC

    Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.

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