Resolved after 2 hours 34 minutes, affecting SYNAQ Cloud Mail, on November 17, 2022.
Dear Clients, The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality. Sincerely, SYNAQ Technical Team
Affected components
Update timeline
- investigating Nov 17, 2022, 06:10 AM UTC
Dear SYNAQ Client, We are experiencing an intermittent Send/Receive authentication issue on the SYNAQ Cloud Mail platform. Users may experience errors appearing on their mail clients when some authentication attempts time out. Our engineers are investigating the problem. Sincerely, SYNAQ Technical Team
- investigating Nov 17, 2022, 06:51 AM UTC
Dear Clients, Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we are treating this as a top priority. We will send our next update in 60 minutes. Sincerely, SYNAQ Technical Team
- monitoring Nov 17, 2022, 07:45 AM UTC
Dear Clients, Our engineers have identified the problem on the SYNAQ Cloud platform and have implemented a fix. Engineers are monitoring the service stability for the next one hour We will send our next update in 60 minutes. Sincerely, SYNAQ Technical Team
- resolved Nov 17, 2022, 08:45 AM UTC
Dear Clients, The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality. Sincerely, SYNAQ Technical Team
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