Resolved after 37 minutes, affecting SYNAQ Cloud Mail, on June 21, 2024.
Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team
Affected components
Update timeline
- investigating Jun 21, 2024, 07:21 AM UTC
Dear SYNAQ Client , We have identified a major Cloud Mail incident where clients are experiencing intermittent failures on Zimbra Cloudmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused. Sincerely, SYNAQ Technical Team
- investigating Jun 21, 2024, 07:22 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 21, 2024, 07:37 AM UTC
Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service will soon return to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team
- resolved Jun 21, 2024, 07:59 AM UTC
Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team
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