Pages not visible

Update timeline

1. investigating Jul 15, 2026, 06:22 AM UTC

   Dear Customers, We're experiencing an issue where the navigation structure does not show the page groups and pages as intended on employee profiles. We are currently investigating this and will provide an update by 10:30 EEST.

2. monitoring Jul 15, 2026, 06:49 AM UTC

   Dear Customers We've identified and resolved the issue causing the missing pages and groups. We will continue to monitor performance in order to minimise any setbacks. Thank you for your patience. Kind regards Sympa

3. resolved Jul 15, 2026, 01:52 PM UTC

   Dear Customers, The issue affecting page groups has been fully resolved, monitoring is completed, and we have taken steps to prevent it from recurring. No customer action is required. We apologize for the disruption caused by this incident and thank you for your patience and understanding. Your Sympa Team

4. postmortem Jul 16, 2026, 05:11 AM UTC

   **What happened** * Page groups were not displayed on employee profiles **Why it happened** * An internal system that manages feature access reached its capacity limit, preventing page groups from loading **What we did** * We moved the page group configuration to use a more efficient system path, restoring the feature * We're implementing longer-term improvements to prevent this type of failure from recurring * We added automated tests to ensure this feature continues to work