Sympa HR experienced a minor incident on June 15, 2026 affecting Reporting and Integrations, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 08:14 AM UTC
We are currently investigating an issue impacting integrations and reporting. Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- identified Jun 15, 2026, 08:48 AM UTC
We have identified the cause of the issue impacting integrations and reporting functionality. Mitigation steps are currently in progress, and our team is continuing to work on a permanent fix. We will provide further updates as soon as more information is available.
- identified Jun 15, 2026, 09:35 AM UTC
Immediate mitigation actions have been implemented, and the acute situation has been remedied. We are currently working on a permanent fix to address the root cause and prevent recurrence.
- monitoring Jun 15, 2026, 09:44 AM UTC
Dear Customer, Immediate mitigation actions have been implemented, and the acute impact to integrations and reporting has been mitigated. We are continuing to work on a permanent fix to address the root cause and prevent recurrence. Our team will continue monitoring the situation and provide the next update by 15:00 EEST at the latest. Your Sympa Team
- resolved Jun 15, 2026, 12:44 PM UTC
The service disruption has been solved. We have identified the root cause of the issue and narrowed down the affected customers. We are contacting them directly to provide any necessary follow-up information.
- postmortem Jul 02, 2026, 01:42 PM UTC
**What happened** * Approval information was missing from some customer report data * Small number of customers were affected **Why it happened** * An issue during a data migration process caused approval information to be lost from some records * Records were generated and transferred without the expected approval status attached **What we did** * We corrected the affected data in our systems * We regenerated reports for impacted customers to restore the correct approval information * We are improving our migration process